Unidata Support Providing World-Class support to its community is at the heart of the Unidata Program. Maintaining the highest possible level of service in the face of significant increases in data options, volumes and tools, as well as in the number and diversity of the community, is a challenge that the Unidata Program Center embraces. Unidata provides direct support via email for its software packages to institutions offering college-level courses for credit, and to non-profit institutions with education or research missions. Suggested Support Process 1. Have you reviewed the documentation? Software documentation containinga wealth of useful information is available. 2. Have you searched our mailing-list and support archives? Query the community via our mailing lists. Our community contains expert users who are happy to share their experience and knowledge with others. Search or browse the mailing list and support archives. It is likely your support question has already been addressed and the answer is available in the archives. 3. Submit a support request to Unidata Send your support question directly to Unidata using one of the topic-specific email addresses. Use the support request form to compose your queries.   Unidata Software Documentation Software documentation is available, containing a wealth of useful information: GEMPAK IDV McIDAS UDUNITS LDM LDM-McIDAS Decoders netCDF netCDF Java netCDF Perl netCDF Decoders THREDDS OPeNDAP/DODS   Mailing Lists and Support Archives • Participate in topical mailing lists Discuss problems and solutions with the Unidata community. Our community contains expert users who are happy to share their experience and knowledge with others. Note: Mailing list discussions are monitored by Unidata staff • Search or browse the mailing-list and support archives Past discussions of problems and solutions are always available. It is likely your support question has already been addressed and the answer is available in the archives.   Submitting Support Request to Unidata • Topic-Specific Email Addresses If you intend to email a support question directly to Unidata, please use one of these email addresses. • Support Request Form In order to help us answer questions more efficiently, a support request form is available which will allow you to compose your queries.   Attend a Training Workshop Unidata holds annual workshops in Boulder, Colorado to train users in Unidata-supported software. See the Calendar of Events for the next scheduled workshop Training information on installing and using Unidata's software packages remain available online:   • GEMPAK training material: html pdf   • IDV training material: html pdf   • McIDAS training material: html   • LDM training material: html   Conditions of Unidata Support There are conditions on accessing or obtaining support for some Unidata software:   • Support to Institutions   • Support to Individuals Services available and participation guidelines in the Unidata community:   • Provision of Unidata software access & usage   • Provision of Unidata data access & usage   • Participation in the Unidata community   • Register as a Unidata user   Questions? Email your questions and/or comments to:  • support@unidata.ucar.edu